🚚 SHIPPING POLICY — AtaNova

Last updated: 02.01.2026

At AtaNova, we carefully prepare and ship each order with attention to detail. This Shipping Policy explains how and when your order will be delivered.

---

1. Processing Times

All AtaNova products are made-to-order.
Our standard processing times:

✔ Personalized products: 3–5 business days

We always strive to ship as quickly as possible.

---

2. Shipping Times & Delivery Estimates

Delivery times depend on your location:

Belgium: 3-5 business days

Netherlands: 3–5 business days

Rest of EU: 3–5 business days

These are estimates provided by our shipping partners.
Delays caused by carriers or customs are outside our control.

---

3. Shipping Methods

All orders are shipped using trusted carriers such as:

• bpost

• PostNL

• DPD

• Other reliable EU carriers

Tracking information will be sent automatically once your order ships.

---

4. Incorrect Shipping Information

Please ensure that your address details are correct.
We cannot replace or refund orders delivered to an incorrect address entered by the customer.

If you made a mistake, contact us immediately:
📧 contact

---

5. Lost or Stolen Packages

If the carrier marks the package as delivered but you cannot find it:

• Check with neighbours or your local parcel point

• Wait 24–48 hours (sometimes carriers scan early)

• Contact the carrier directly

AtaNova is not responsible for packages lost after delivery.
However, we will assist you in starting a claim if needed.

---

6. International Shipping

We currently ship within the European Union.
Additional locations may be added in the future.

Custom duties or import taxes (if applicable) are the responsibility of the customer.

---

7. Shipping Costs

Shipping rates are calculated at checkout and depend on:

• Destination country

• Package weight

• Carrier rates

We aim to keep our EU shipping prices as affordable as possible.

---

8. Order Tracking

Once your order has shipped, you will receive:

• A confirmation email

• A tracking number

• A link to track your parcel in real time

If you do not receive tracking after 48 hours, contact us.

---

9. Contact Us

For any shipping-related questions:
📧 contact